Frequently asked questions: signing up and signing in

How do I create a TaskBee account?

Open the sign-up page, choose “Create my family”, fill in the form (first name, email, password) and tap “Create my account”. Signing up is free, no credit card needed.

  1. Open the TaskBee sign-up page.
  2. On the “Welcome to TaskBee” screen, choose “Create my family” (or “Join a family (I have a code)” if a parent sent you an invite code).
  3. Fill in the form: first name, email and password. The password must be between 6 and 32 characters, with at least one uppercase letter, one lowercase letter and one number or special character.
  4. Tap “Create my account”.
  5. Open the email we send you to confirm your address.

By creating an account, you confirm that you are at least 15 years old. Under 15: ask a parent to create your account from their family.

How do I confirm my email address?

After signing up, open the TaskBee email and click the confirmation link. Nothing received? Check your spam folder, then resend the email.

  1. Open the TaskBee email (the “Open my mailbox” button is on the “Check Your Email” screen).
  2. Click the confirmation link.
  3. Nothing received? Check your spam folder, then tap “Resend the email”.
  4. Typed the wrong address? Tap “Wrong address?”, enter the correct address and your password, then tap “Fix and resend”.

If you already have an account with this address, the email simply lets you sign in.

How do I sign in to TaskBee?

Open the sign-in page, enter your email address and your password, then tap “Sign in”.

  1. Open the TaskBee sign-in page.
  2. Enter your email address and your password.
  3. Tap “Sign in”.

A child signs in with the “I'm a child” button (see the question about child sign-in). Forgot your password? Tap “Forgot password?”.

How does my child sign in?

On the sign-in screen, the child taps “I'm a child”, then enters their username, their password and the sign-in code written on their sign-in sheet.

  1. Open the TaskBee sign-in page.
  2. Tap “I'm a child”.
  3. Enter the username, the password and the sign-in code (8 characters, like ABCD-EFGH).
  4. Tap “Sign in”.

Everything is written on the sign-in sheet, which the parent keeps. Missing the sheet? A parent opens Family, then “Connect a device” on the child’s card: they can show a QR code to scan or give the sign-in code.

I forgot my password: what should I do?

On the sign-in screen, tap “Forgot password?”, enter your email address and follow the link you receive to choose a new password.

  1. On the sign-in page, tap “Forgot password?”.
  2. Enter your email address, then tap “Send Reset Link”.
  3. Open the email and follow the link to choose a new password.

For security, the message shown is always the same: “If an account with that email exists, we've sent a password reset link.” No email? Check your spam folder. For a managed child account (no email), a parent changes the password from the Family page.

Another question? Write to us